Southwest refund taking forever — is this normal?

Booked a round-trip with Southwest back in March. Had to cancel due to a family emergency. Followed their online refund process, got the confirmation email, but it's been over a month and still no refund. Tried calling customer service, but the wait times are ridiculous, and when I finally got through, they just said it's "processing." Starting to wonder if this is standard practice or if something went wrong with my request. Anyone else experienced such delays with Southwest refunds?

Skimmed through some recent posts under southwest airlines reviews before trying to follow up, and it seems like delays have been more common than you'd expect. A few folks mentioned things taking up to eight weeks, especially if the flight was canceled close to departure. One tip someone shared was to send a direct message through their social channels — apparently got faster results than waiting on hold. Keeping track of the refund request ID and documenting every message seemed to help people escalate when needed.

Appreciate the breakdown, you kept it real simple. Respect!

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