Luvme Hair order didn’t match what I picked — how to return?

I ordered a wig from Luvme Hair recently, expecting the same look as advertised — straight texture, natural black, 14 inches. What I received looked completely different in both texture and color. I’ve tried their return form and sent a message, but haven’t gotten any real update yet. Has anyone actually managed to return a wig or exchange it through their support? What worked?

Had something like that happen two months ago with a unit I bought during their sale — ordered a deep wave bob but got something closer to a body wave, and the length didn’t match either. At first, I submitted a support request but didn’t hear back for a few days. During that time I found luvme-hair.pissedconsumer.com/review.html , and it was full of people talking about slow responses or return delays. What helped in my case was replying again to my original ticket and also posting a short, clear summary of the issue on that page. About three days later, I got a direct email asking for order confirmation and photos, and not long after, they offered a swap. Might be worth trying both channels at the same time — that combo got it moving for me.

Appreciate it big time. I was literally stuck on this all day.

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