LiftMaster opener stopped working and no support—how did you get help?

My LiftMaster garage door opener had been working fine for a year, but recently it stopped responding to the remote and wouldn’t connect to the app. I tried resetting it and checking power but there’s no response. I used their contact form and called, but no update or appointment was ever scheduled to fix it. Has anyone else had an opener fail similarly and actually gotten it repaired or replaced? What approach worked in getting customer service to act?

My remote and app connection failed one morning, and after resetting multiple times I reached out via their site but got no scheduling info, so I posted a short status update on liftmaster.pissedconsumer.com/review.html describing the model and failure symptoms. After filing that, I followed up through their support form a couple days later, referencing the post. Then someone contacted me directly to schedule a dealer visit and they replaced a faulty circuit board. It took a bit longer than I hoped, but making the issue visible and mentioning it again helped prompt the fix.

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