Hungryroot box missing key ingredients

Received my weekly Hungryroot meal kit, but two staple items—kale and quinoa—were missing from the insulated box, leaving my dinner incomplete. I snapped a photo of the empty slots and messaged support through their site, yet no update arrived. Has anyone recovered missing produce or grains from Hungryroot and ultimately had replacements sent? Which precise details convinced their team to sort it out?

To get everything back on track, I assembled all the critical context before reaching out. I started by noting the exact order date and meal plan name. Then I photographed the interior of the box clearly showing where kale and quinoa should have been. Finally, I sent a single message via the form on the hungryroot , combining order date, plan name, and the box image in one go, along with a brief note asking for the missing ingredients. Within twenty-four hours, Hungryroot’s team replied to apologize, arranged an immediate shipment of the missing kale and quinoa, and applied a credit toward my next box. Packing every detail and photo together unlocked a swift and complete resolution.