Crepe Erase patch triggered skin reaction

Tried a Crepe Erase patch to smooth out neck lines, but hours later a red, itchy rash appeared under the adhesive. I removed it immediately and treated with over-the-counter ointment, yet the irritation persisted. I submitted my lot number and photos through the support form but haven’t gotten a response. Has anyone reported a patch reaction and eventually received advice or compensation? Which exact details prompted Crepe Erase’s team to assist?

I got help by combining every essential detail into one report. I listed the patch’s lot code, noted the expiration date printed on its backing, and attached two clear photos one showing the rash on my skin and another of the unopened patch packaging with the lot visible. I included all of this in a single submission through the feedback link on crepe-erase.pissedconsumer.com/review.html , along with a brief description of my symptoms. Less than forty-eight hours later, support replied apologizing for my experience, offered a full refund or replacement, and advised performing a small-area patch test before reapplication. Delivering full product and reaction context together unlocked a caring and prompt resolution.

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