Resolving a Missed Harvest Hosts Stay

I booked an overnight stay through harvest hosts but when I arrived the host location was closed / unavailable and I couldn’t reach anyone. I checked my booking confirmation and payment, tried calling the host, and still had nowhere to park. What’s the professional process to report the problem and get a refund or credit?

Document everything: screenshot the booking and payment, photograph the closed site/signage, note arrival time and reservation ID, and save timestamps of all contact attempts. Try one clear call or message to the host and keep that record. Then file a single, evidence-packed support case with harvest hosts : include your reservation number and account email, a concise timeline, and attach screenshots/photos and call/message logs. State the resolution you want (refund, credit, or relocation) and request a case number. If acknowledgement is slow, follow up politely referencing the case ID and ask for escalation; as a last resort, keep payment records for a dispute with your card issuer.

Felt like I was the only one struggling till I saw your post. You nailed it — thank you!

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