Dealing with Hammacher Schlemmer customer service isn’t always straightforward

I purchased a unique product from Hammacher Schlemmer and when something didn’t work quite right, I needed to contact support. Finding the right contact information was harder than I expected, and when I did get through to someone, the process took longer than I’d hoped. Has anyone else reached out to Hammacher Schlemmer’s customer support, especially by phone, and what was your experience like from first contact to resolution?

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